鑿寳绉戞妧宓屽叆寮忕敘(ch菐n)鍝佸湪鍛煎彨涓績鐨勬噳(y墨ng)鐢�
鏅傞枔锛�2007-03-17 11:50:00渚嗘簮锛歾hangyx
灏�(d菐o)瑾烇細?蹇€熴€佹纰�銆佽Κ鍒�銆佸弸濂藉湴瀹屾垚澶ц(gu墨)妯′俊鎭垎閰嶅拰妤�(y猫)鍕�(w霉)铏曠悊鐨勫鎴舵湇鍕�(w霉)涓績
鍛煎彨涓績姒傝堪
銆€銆€
鍛煎彨涓績锛圕all Center锛夛紝鏄互闆昏┍浣滅偤涓昏鎺ュ叆鎵嬫锛岀祼(ji茅)鍚堝偝鐪熴€丒-mail銆乄eb绛夋帴鍏ユ柟寮忥紝蹇€�銆佹纰�銆佽Κ鍒�銆佸弸濂藉湴瀹屾垚澶ц(gu墨)妯′俊鎭垎閰嶅拰妤�(y猫)鍕�(w霉)铏曠悊鐨勫鎴舵湇鍕�(w霉)涓績锛圕ustomer Care Center锛�銆傚畠瀵﹂殯涓婃槸涓€绋熀浜庤▓绠楁鑸囬浕瑭遍泦鎴愶紙Computer Telephony Integration锛�锛屽厖鍒嗛泦鎴愰€氫俊缍�(w菐ng)銆佽▓绠楁缍�(w菐ng)鍜屼俊鎭牁(l菒ng)鍩熺殑澶氶爡鎶€琛�(sh霉)锛屽苟鑸囦紒妤�(y猫)閫g偤涓€楂旂殑瀹屾暣鐨勭稖鍚堜俊鎭湇鍕�(w霉)绯荤当(t菕ng)銆備娇鐢ㄥ懠鍙腑蹇�锛岃兘楂樿唱(zh矛)閲�銆侀珮鏁堢巼銆佸叏鏂逛綅鍦扮偤鐢ㄦ埗鎻愪緵澶氱ó鏈嶅嫏(w霉)锛屽緸鑰屽鐝�(xi脿n)浼佹キ(y猫)鐨勬垚鏈渶灏忓寲鍜屽埄娼ゆ渶澶у寲銆�
寰炵櫦(f膩)灞曢殠娈典締瑾�锛屽懠鍙腑蹇冪櫦(f膩)灞曞埌浠婂ぉ锛屼富瑕佺稉(j墨ng)姝蜂簡浠ヤ笅骞惧€嬮殠娈�銆�
銆€銆€
绗竴浠e懠鍙腑蹇冿細閫欐槸鍛煎彨涓績鐨勬渶鍒濋殠娈�銆傚湪閫欏€嬮殠娈碉紝瀹㈡埗閫氶亷闆昏┍鍚戜紒妤�(y猫)鐨勬キ(y猫)鍕�(w霉)浠h〃鎻愬嚭鍜ㄨ锛屽拰浼佹キ(y猫)鍙栧緱鑱�(li谩n)绲�(lu貌)璜嬫眰鏈嶅嫏(w霉)銆傞€欏€嬮殠娈靛懠鍙腑蹇冪殑鏈嶅嫏(w霉)鍏�(n猫i)瀹瑰緢灏�锛岀祫鎴愪笂涓昏鍖呮嫭PBX/ACD鍜屼汉宸ュ骇甯�銆�
銆€銆€
绗簩浠e懠鍙腑蹇冿細鐐轰簡楂樻晥鐜囧湴铏曠悊瀹㈡埗鎻愬嚭鐨勫叿鏈夋櫘閬嶆€х殑鍟忛锛屼笉闇€瑕佷汉宸ュ骇甯粙鍏ョ殑浜や簰寮忚獮闊虫噳(y墨ng)绛旂郴绲�(t菕ng)锛圛VR锛夋噳(y墨ng)閬嬭€岀敓銆傜偤浜嗘柟渚跨敤鎴躲€佸悜鐢ㄦ埗鎻愪緵澧炲€兼キ(y猫)鍕�(w霉)锛屾暩(sh霉)鎿�(j霉)搴妧琛�(sh霉)涔熷紩鍏ュ埌浜嗗懠鍙腑蹇�銆�
銆€銆€
绗笁浠e懠鍙腑蹇冿細20涓栫磤90骞翠唬鐧�(f膩)灞曡捣渚嗙殑瑷堢畻姗熼浕瑭遍泦鎴愭妧琛�(sh霉)锛圕TI锛夊彲浠ュ皣閫氶亷闆昏┍鐨勮獮闊冲拰閫氶亷瑷堢畻姗熷強缍�(w菐ng)绲�(lu貌)鐛插彇鐨勬暩(sh霉)鎿�(j霉)锛堝锛氬鎴朵俊鎭瓑锛夐€茶闆嗘垚鍜屽崝(xi茅)鍚屻€侰TI鎶€琛�(sh霉)鐨勫紩鍏ヤ娇鍛煎彨涓績鐧�(f膩)鐢熶簡椋涜簫鎬х殑璁婇潻銆�
銆€銆€
绗洓浠e懠鍙腑蹇冿細闅ㄨ憲Internet銆佺恫(w菐ng)绲�(lu貌)銆佺Щ鍕曢€氳▕鐨勭櫦(f膩)灞曪紝浜哄€戣秺渚嗚秺缈�(x铆)鎱d簬閫氶亷Web銆丒mail銆乄AP銆丼MS锛堢煭娑堟伅锛夌瓑鏂瑰紡閫茶浜ゆ祦锛屼簬鏄�锛屽懠鍙腑蹇冩敮鎸佸绋伅(li谩n)绲�(lu貌)濯掗珨锛屽闆昏┍銆佸偝鐪�銆乄eb銆丒mail銆乄AP銆丼MS绛夊氨椤緱闈炲父蹇呰锛涘彟澶�锛屼紒妤�(y猫)鐐轰簡寤虹珛鑹ソ鐨勫鎴堕棞(gu膩n)绯�锛屽湪鍛煎彨涓績涓紩鍏RM浠ョ嵅鍙栨寔绾�(x霉)鐨勭鐖劒(y艒u)鍕篃灏辨垚鐐哄繀鐒躲€�
銆€銆€
鍛煎彨涓績绲�(ji茅)妲�(g貌u)
銆€銆€
闅ㄨ憲鍛煎彨涓績鐩搁棞(gu膩n)鎶€琛�(sh霉)鐨勭櫦(f膩)灞�锛屽懠鍙腑蹇冪殑鍔熻兘鏃ョ泭璞愬瘜锛屽叾绲勬垚绲�(ji茅)妲�(g貌u)涔熸棩鐩婂京(f霉)闆�銆備竴鍊嬪畬鏁寸殑鍛煎彨涓績鍙互瑾嶇偤鐢卞熀鏈儴鍒嗗拰鎿村睍閮ㄥ垎鍏╅儴鍒嗘墍绲勬垚銆�
鍩烘湰閮ㄥ垎鏄懠鍙腑蹇冪殑蹇呰绲勬垚閮ㄥ垎銆傚熀鏈儴鍒嗗寘鎷細鏅鸿兘缍�(w菐ng)绲�(lu貌)锛圛N锛�銆佽嚜鍕曞懠鍙垎閰嶈ō(sh猫)鍌欙紙ACD锛�銆佷氦浜掑紡瑾為煶鎳�(y墨ng)绛旂郴绲�(t菕ng)锛圛VR锛�銆丆TI鏈嶅嫏(w霉)鍣�銆佷汉宸ュ骇甯�銆佹暩(sh霉)鎿�(j霉)搴湇鍕�(w霉)鍣�銆佺鐞嗗钩鑷虹瓑锛涙摯灞曢儴鍒嗘槸闅ㄨ憲鍛煎彨涓績鎶€琛�(sh霉)鐨勭櫦(f膩)灞曡€岄€愭几璞愬瘜鐨�锛屾摯灞曢儴鍒嗙洰鍓嶄富瑕佸寘鎷細Web鏈嶅嫏(w霉)鍣�銆丒mail鏈嶅嫏(w霉)鍣�銆佸偝鐪熸湇鍕�(w霉)鍣�銆両P闆昏┍缍�(w菐ng)闂�(gu膩n)绛夈€傜郴绲�(t菕ng)绲�(ji茅)妲�(g貌u)濡備笅鍦栨墍绀猴細
銆€銆€
[b]鑿寳绉戞妧宓屽叆寮忕敘(ch菐n)鍝佸湪鍛煎彨涓績鍚勯儴鍒嗙殑鎳�(y墨ng)鐢�
銆€銆€
A銆佽獮闊虫帴鍏ュ钩鑷猴紙ACD锛夋槸鍏┍缍�(w菐ng)鑸囧懠鍙腑蹇冪殑鎺ュ彛锛屽畬鎴愬偝绲�(t菕ng)闆昏┍缍�(w菐ng)绲�(lu貌)鐨勪俊鎭帴鍏�銆傜洰鍓嶆湁鍏╃ó娴佽鐨勮В姹烘柟妗堬紝鍗砅BX鑸囪獮闊冲崱鏂瑰紡銆傝彲鍖楃鎶€宓屽叆寮忔櫤鑳藉钩鑷洪潪甯搁仼鍚堣獮闊冲崱鐨勮В姹烘柟妗堬紝鍏烽珨鍙冭€冮厤缃涓嬶細
澶т腑鍨嬪懠鍙腑蹇冿細閲囩敤鈥淎NOVO鈥漅PC-600鍨�6U妯欐簴涓婃灦姗熺鍔燘P-14P6宸ユキ(y猫)绱氱劇婧愬簳鏉跨祫鍚�锛屽収(n猫i)缃甆OVO-7865鍨婸entium4绱氬叏闀稢PU鍗�銆�
灏忓瀷鍛煎彨涓績锛氶噰鐢ㄢ€淎NOVO鈥漅PC-910S鍨�4U妯欐簴涓婃灦姗熺鍔燘P-15P12S鍨嬪伐妤�(y猫)绱氬簳鏉跨祫鍚�锛屽収(n猫i)缃甆OVO-7865鍨婸entium4绱氬叏闀稢PU鍗�銆�
銆€銆€
B銆両VR鏈嶅嫏(w霉)鍣ㄣ€傜洰鍓嶇殑IVR绯荤当(t菕ng)锛屽ぇ澶氶噰鐢ㄨ▓绠楁瑾為煶鍗℃柟寮忛€茶闆嗘垚銆傚埄鐢ㄥ粻鍟嗘彁渚涚殑API鎺ュ彛锛岄枊鐧�(f膩)鑰呭彲浠ョ法瀵悇绋獮闊虫祦绋嬫キ(y猫)鍕�(w霉)銆傜郴绲�(t菕ng)閰嶇疆鍙冭€冨涓嬶細
閲囩敤鈥淎NOVO鈥� RPC-910S鍨�4U妯欐簴涓婃灦姗熺鍔燘P-15P12S鍨嬪伐妤�(y猫)绱氬簳鏉跨祫鍚�锛岄厤缃甆OVO-7865鍨婸entium4绱氬叏闀稢PU鍗�銆�
銆€銆€
C銆佸偝鐪熸湇鍕�(w霉)鍣ㄥ畬鎴愭湁闂�(gu膩n)鍌崇湡鐨勪竴鍒囧姛鑳�锛岄櫎浜哖BX闆嗘垚鍌崇湡鍔熻兘涔嬪锛屽ぇ澶氭暩(sh霉)鍌崇湡鏈嶅嫏(w霉)鍣ㄧ敱宸ユ帶姗熷姞鍌崇湡鍗℃(g貌u)鎴愩€傚皪浜庝笉瓒呴亷16璺殑鍌崇湡鏈嶅嫏(w霉)鍣�锛屽彲閲囧彇绶婃箠鍨嬮厤缃�锛岀瘈(ji茅)绱勭┖闁�銆傜郴绲�(t菕ng)鍙冭€冮厤缃涓嬶細
绯荤当(t菕ng)鐢扁€淎NOVO鈥漅PC-205鍨�2U妯欐簴涓婃灦姗熺鍔燘P-06V鍨嬪伐妤�(y猫)绱氬簳鏉跨祫鎴�锛岄厤缃甆OVO-7845鍨婸entium4绱氬叏闀稢PU鍗�銆�
銆€銆€
D銆佸悇绋噳(y墨ng)鐢ㄦ湇鍕�(w霉)鍣ㄥ畬鎴愬寘鎷琖EB銆侀浕瀛愰兊浠�銆佷紒妤�(y猫)鏁�(sh霉)鎿�(j霉)搴紝妤�(y猫)鍕�(w霉)鏀拹绯荤当(t菕ng)绛夊湪鍏�(n猫i)鐨勪竴绯诲垪鍏烽珨鎳�(y墨ng)鐢�锛屾噳(y墨ng)鐢ㄦ湇鍕�(w霉)鍣ㄧ敱鏈嶅嫏(w霉)鍣ㄧ‖浠跺钩鑷哄姞鍚勭ó鎳�(y墨ng)鐢ㄨ粺浠剁祫鎴�銆傛噳(y墨ng)鐢ㄦ湇鍕�(w霉)鍣ㄤ綔鐐哄懠鍙腑蹇冪殑鍔熻兘鎿村睍閮ㄥ垎锛屽叾瀹屽杽鑸囧惁鐩存帴褰遍熆鍒板懠鍙腑蹇冪殑鏁撮珨鍔熻兘瀵︾従(xi脿n)锛岄€氬父鎳�(y墨ng)鐢ㄦ湇鍕�(w霉)鍣ㄥ皪绯荤当(t菕ng)瑕佹眰姣旇純楂�锛岄渶瑕佽純寮风殑铏曠悊鑳藉姏锛屼互鍙婅純澶х殑瀛樺劜绌洪枔銆傞噰鐢ㄧ爺绁ュ祵鍏ュ紡鏅鸿兘骞宠嚭纭欢鍙互閲囩敤濡備笅鍙冭€冮厤缃細
閲囩敤鈥淎NOVO鈥� RPC-910S鍨�4U妯欐簴涓婃灦姗熺鍔燘P-15P12S鍨嬪伐妤�(y猫)绱氬簳鏉跨祫鍚�锛屽収(n猫i)缃甆OVO-7865鍨婸entium4绱氬叏闀稢PU鍗★紙灏嶄簬闇€瑕佸ぇ瑕�(gu墨)妯℃暩(sh霉)鎿�(j霉)瀛樺劜锛夈€�
銆€銆€
E銆侀槻鐏⒒閮ㄥ垎锛堢暐锛�
銆€銆€
鎳�(y墨ng)鐢ㄧ壒榛�
銆€銆€
1銆� 鍙潬鎬ч珮
鑿寳绉戞妧灏堝績鑷村姏浜庡伐鎺ф涓绘澘鐨勭爺鍒�锛屾姇鍏ュぇ閲忎汉鍔涚墿鍔涢€茶鐢�(ch菐n)鍝佹€ц兘鍜屽彲闈犳€х殑鎻愬崌锛屽湪鐢熺敘(ch菐n)鍙婃脯瑭︽柟闈�锛屽毚鏍兼妸闂�(gu膩n)锛岀⒑淇濇瘡涓€娆剧敘(ch菐n)鍝侀兘绗﹀悎瀹㈡埗闇€瑕�銆傝彲鍖楃鎶€宸茬稉(j墨ng)閫氶亷ISO-9000璩�(zh矛)閲忛珨绯昏獚璀夛紝骞跺厛鍚庨€氶亷銆奝C绺界窔宸ユキ(y猫)瑷堢畻姗熷強鑷嫊鍖栫敘(ch菐n)鍝併€嬮憭瀹氬鍝℃渻绛夋脯瑭︽妲�(g貌u)鐨勫悇闋呭毚鏍兼脯瑭�锛岃瓑鏄庤彲鍖楃鎶€鐢�(ch菐n)鍝侀仼鎳�(y墨ng)鍦ㄥ悇绋渶瑕侀暦鏅傞枔閬嬭鐨勬儭鍔g挵(hu谩n)澧冧娇鐢ㄣ€�
銆€銆€
2銆� 瀹夎鏂逛究
鏍规摎(j霉)鑿寳绉戞妧澶氬勾鍦ㄥ伐妤�(y猫)绱氳▓绠楁闋�(l菒ng)鍩熺殑鏈嶅嫏(w霉)缍�(j墨ng)椹�锛屼竴鍊嬪ソ鐨勫祵鍏ュ紡瑙f焙鏂规锛岄櫎浜嗘€ц兘鏂归潰鑳藉鍌茬劧鍑虹溇涔嬪锛岄倓闇€瑕佺偤瀹㈡埗鑰冩叜鐝�(xi脿n)鍫存搷浣滅殑绨℃槗鎬с€傝彲鍖楃鎶€鍦ㄧ敘(ch菐n)鍝佺殑绲�(ji茅)妲�(g貌u)鏂归潰鍚屾ǎ绮剧泭姹傜簿锛屾偍鍙互鍦ㄧ穵婀婄殑姗熺鍏�(n猫i)娓稿垉鏈変綑鐨勫畨瑁濆悇绋摯灞曟ā濉�锛岀窔绾滃垎甯冧簳浜曟湁姊�銆傚皥妤�(y猫)灏辨槸娣辩煡瀹㈡埗鐨勫績鎬�锛屽苟鎻愬墠鑰冩叜銆�
銆€銆€
3銆� 鎬у児姣斿劒(y艒u)鐣�
鑿寳绉戞妧鏈夐檺鍏徃鎵€鏈夌爺绌朵汉鍝¢兘鏄キ(y猫)鍏�(n猫i)璩囨繁浜哄+锛屼繚璀夎彲鍖楃鎶€鎶€琛�(sh霉)鑳藉铏曚簬琛屾キ(y猫)鍏�(n猫i)鐨勯牁(l菒ng)鍏堝湴浣嶃€備綔鐐哄湅鍏�(n猫i)闋�(l菒ng)鍏堢殑宸ユ帶涓绘澘鐢熺敘(ch菐n)渚涙噳(y墨ng)鍟�锛屽湪鍦嬪収(n猫i)閫茶澶ц(gu墨)妯$敓鐢�(ch菐n)娓│锛岀敘(ch菐n)鍝佸埗閫犳垚鏈ぇ澶ч檷浣�銆傞亶甯冨湅鍏�(n猫i)鐨勫垎鏀妲�(g貌u)灏辫繎鐐哄鎴舵彁渚涘挩瑭㈠拰鍞悗鏈嶅嫏(w霉)锛屾湁鏁堟笡灏戞棩甯哥殑閬嬬嚐鎴愭湰銆傚洜姝ゆ垜鍊戠敘(ch菐n)鍝佺殑鍍规牸閫氬父浣庝簬鍚岄鐢�(ch菐n)鍝�10%浠ヤ笂锛屽叿鍌欏劒(y艒u)鐣扮殑鎬ц兘鍍规牸姣�銆�
妯欑敖锛�
涓湅鍌冲嫊缍�(w菐ng)鐗堟瑠(qu谩n)鑸囧厤璨�(z茅)鑱叉槑锛氬嚒鏈恫(w菐ng)娉ㄦ槑[渚嗘簮锛氫腑鍦嬪偝鍕曠恫(w菐ng)]鐨勬墍鏈夋枃瀛椼€佸湒鐗�銆侀煶瑕栧拰瑕栭牷鏂囦欢锛岀増娆�(qu谩n)鍧囩偤涓湅鍌冲嫊缍�(w菐ng)(www.wangxinlc.cn)鐛ㄥ鎵€鏈�銆傚闇€杞�(zhu菐n)杓夎珛鑸�0755-82949061鑱�(li谩n)绯�銆備换浣曞獟楂�銆佺恫(w菐ng)绔欐垨鍊嬩汉杞�(zhu菐n)杓変娇鐢ㄦ檪闋堟敞鏄庝締婧愨€滀腑鍦嬪偝鍕曠恫(w菐ng)鈥�锛岄仌鍙嶈€呮湰缍�(w菐ng)灏囪拷绌跺叾娉曞緥璨�(z茅)浠汇€�
鏈恫(w菐ng)杞�(zhu菐n)杓夊苟娉ㄦ槑鍏朵粬渚嗘簮鐨勭ǹ浠�锛屽潎渚嗚嚜浜掕伅(li谩n)缍�(w菐ng)鎴栨キ(y猫)鍏�(n猫i)鎶曠ǹ浜哄+锛岀増娆�(qu谩n)灞簬鍘熺増娆�(qu谩n)浜�銆傝綁(zhu菐n)杓夎珛淇濈暀绋夸欢渚嗘簮鍙婁綔鑰�锛岀姝㈡搮鑷鏀癸紝閬曡€呰嚜璨犵増娆�(qu谩n)娉曞緥璨�(z茅)浠�銆�