銆€銆€1銆佸懠鍙腑蹇冩杩� 銆€銆€鍛煎彨涓績锛圕all Center锛夛紝鏄互闆昏┍浣滅偤涓昏鎺ュ叆鎵嬫锛岀祼(ji茅)鍚堝偝鐪�銆丒-mail銆乄eb绛夋帴鍏ユ柟寮�锛屽揩閫熴€佹纰�銆佽Κ鍒�銆佸弸濂藉湴瀹屾垚澶ц(gu墨)妯′俊鎭垎閰嶅拰妤�(y猫)鍕�(w霉)铏曠悊鐨勫鎴舵湇鍕�(w霉)涓績锛圕ustomer Care Center锛夈€傚畠瀵�(sh铆)闅涗笂鏄竴绋熀浜庤▓(j矛)绠楁(j墨)鑸囬浕瑭遍泦鎴愶紙Computer Telephony Integration锛�锛屽厖鍒嗛泦鎴愰€氫俊缍�(w菐ng)銆佽▓(j矛)绠楁(j墨)缍�(w菐ng)鍜屼俊鎭牁(l菒ng)鍩熺殑澶氶爡(xi脿ng)鎶€琛�(sh霉)锛屽苟鑸囦紒妤�(y猫)閫ｇ偤涓€楂旂殑瀹屾暣鐨勭稖鍚堜俊鎭湇鍕�(w霉)绯荤当(t菕ng)銆備娇鐢ㄥ懠鍙腑蹇�锛岃兘楂樿唱(zh矛)閲忋€侀珮鏁堢巼銆佸叏鏂逛綅鍦扮偤鐢ㄦ埗鎻愪緵澶氱ó鏈嶅嫏(w霉)锛屽緸鑰屽(sh铆)鐝�(xi脿n)浼佹キ(y猫)鐨勬垚鏈渶灏忓寲鍜屽埄娼ゆ渶澶у寲銆� 銆€銆€寰炵櫦(f膩)灞曢殠娈典締瑾�锛屽懠鍙腑蹇冪櫦(f膩)灞曞埌浠婂ぉ锛屼富瑕佺稉(j墨ng)姝蜂簡浠ヤ笅骞惧€�(g猫)闅庢銆� 銆€銆€绗竴浠ｅ懠鍙腑蹇冿細閫欐槸鍛煎彨涓績鐨勬渶鍒濋殠娈�銆傚湪閫欏€�(g猫)闅庢锛屽鎴堕€氶亷闆昏┍鍚戜紒妤�(y猫)鐨勬キ(y猫)鍕�(w霉)浠ｈ〃鎻愬嚭鍜ㄨ锛屽拰浼佹キ(y猫)鍙栧緱鑱�(li谩n)绲�(lu貌)璜嬫眰鏈嶅嫏(w霉)銆傞€欏€�(g猫)闅庢鍛煎彨涓績鐨勬湇鍕�(w霉)鍏�(n猫i)瀹瑰緢灏�锛岀祫鎴愪笂涓昏鍖呮嫭PBX/ACD鍜屼汉宸ュ骇甯�銆� 銆€銆€绗簩浠ｅ懠鍙腑蹇冿細鐐轰簡楂樻晥鐜囧湴铏曠悊瀹㈡埗鎻愬嚭鐨勫叿鏈夋櫘閬嶆€х殑鍟忛锛屼笉闇€瑕佷汉宸ュ骇甯粙鍏ョ殑浜や簰寮忚獮闊虫噳(y墨ng)绛旂郴绲�(t菕ng)锛圛VR锛夋噳(y墨ng)閬�(y霉n)鑰岀敓銆傜偤浜嗘柟渚跨敤鎴躲€佸悜鐢ㄦ埗鎻愪緵澧炲€兼キ(y猫)鍕�(w霉)锛屾暩(sh霉)鎿�(j霉)搴妧琛�(sh霉)涔熷紩鍏ュ埌浜嗗懠鍙腑蹇�銆� 銆€銆€绗笁浠ｅ懠鍙腑蹇冿細20涓栫磤(j矛)90骞翠唬鐧�(f膩)灞曡捣渚嗙殑瑷�(j矛)绠楁(j墨)闆昏┍闆嗘垚鎶€琛�(sh霉)锛圕TI锛夊彲浠ュ皣閫氶亷闆昏┍鐨勮獮闊冲拰閫氶亷瑷�(j矛)绠楁(j墨)鍙婄恫(w菐ng)绲�(lu貌)鐛插彇鐨勬暩(sh霉)鎿�(j霉)锛堝锛氬鎴朵俊鎭瓑锛夐€�(j矛n)琛岄泦鎴愬拰鍗�(xi茅)鍚�銆侰TI鎶€琛�(sh霉)鐨勫紩鍏ヤ娇鍛煎彨涓績鐧�(f膩)鐢熶簡椋涜簫鎬х殑璁婇潻銆� 銆€銆€绗洓浠ｅ懠鍙腑蹇冿細闅ㄨ憲Internet銆佺恫(w菐ng)绲�(lu貌)銆佺Щ鍕�(d貌ng)閫氳▕鐨勭櫦(f膩)灞曪紝浜哄€戣秺渚嗚秺缈�(x铆)鎱ｄ簬閫氶亷Web銆丒mail銆乄AP銆丼MS锛堢煭娑堟伅锛夌瓑鏂瑰紡閫�(j矛n)琛屼氦娴�锛屼簬鏄�锛屽懠鍙腑蹇冩敮鎸佸绋伅(li谩n)绲�(lu貌)濯掗珨锛屽闆昏┍銆佸偝鐪熴€乄eb銆丒mail銆乄AP銆丼MS绛夊氨椤緱闈炲父蹇呰锛涘彟澶�锛屼紒妤�(y猫)鐐轰簡寤虹珛鑹ソ鐨勫鎴堕棞(gu膩n)绯�锛屽湪鍛煎彨涓績涓紩鍏RM浠ョ嵅鍙栨寔绾�(x霉)鐨勭鐖劒(y艒u)鍕篃灏辨垚鐐哄繀鐒�銆� 銆€銆€2銆佸懠鍙腑蹇冪祼(ji茅)妲�(g貌u) 銆€銆€闅ㄨ憲鍛煎彨涓績鐩搁棞(gu膩n)鎶€琛�(sh霉)鐨勭櫦(f膩)灞�锛屽懠鍙腑蹇冪殑鍔熻兘鏃ョ泭璞愬瘜锛屽叾绲勬垚绲�(ji茅)妲�(g貌u)涔熸棩鐩婂京(f霉)闆�銆備竴鍊�(g猫)瀹屾暣鐨勫懠鍙腑蹇冨彲浠ヨ獚(r猫n)鐐虹敱鍩烘湰閮ㄥ垎鍜屾摯(ku貌)灞曢儴鍒嗗叐閮ㄥ垎鎵€绲勬垚銆� 銆€銆€鍩烘湰閮ㄥ垎鏄懠鍙腑蹇冪殑蹇呰绲勬垚閮ㄥ垎?锛涱姠闈欑碃鑱岊弸菐瑜愭倓鑺玏(w菐ng)绲�(lu貌)锛圛N锛�銆佽嚜鍕�(d貌ng)鍛煎彨鍒嗛厤瑷�(sh猫)鍌欙紙ACD锛�銆佷氦浜掑紡瑾為煶鎳�(y墨ng)绛旂郴绲�(t菕ng)锛圛VR锛�銆丆TI鏈嶅嫏(w霉)鍣�銆佷汉宸ュ骇甯�銆佹暩(sh霉)鎿�(j霉)搴湇鍕�(w霉)鍣�銆佺鐞嗗钩鑷虹瓑锛涙摯(ku貌)灞曢儴鍒嗘槸闅ㄨ憲鍛煎彨涓績鎶€琛�(sh霉)鐨勭櫦(f膩)灞曡€岄€愭几璞愬瘜鐨�锛屾摯(ku貌)灞曢儴鍒嗙洰鍓嶄富瑕佸寘鎷細Web鏈嶅嫏(w霉)鍣�銆丒mail鏈嶅嫏(w霉)鍣ㄣ€佸偝鐪熸湇鍕�(w霉)鍣�銆両P闆昏┍缍�(w菐ng)闂�(gu膩n)绛夈€傜郴绲�(t菕ng)绲�(ji茅)妲�(g貌u)濡備笅鍦栨墍绀猴細 銆€銆€3銆佺爺绁ュ祵鍏ュ紡鏅鸿兘骞宠嚭鍦ㄥ懠鍙腑蹇冨悇閮ㄥ垎鐨勬噳(y墨ng)鐢� 銆€銆€A銆佽獮闊虫帴鍏ュ钩鑷猴紙ACD锛夋槸鍏┍缍�(w菐ng)鑸囧懠鍙腑蹇冪殑鎺ュ彛锛屽畬鎴愬偝绲�(t菕ng)闆昏┍缍�(w菐ng)绲�(lu貌)鐨勪俊鎭帴鍏�銆傜洰鍓嶆湁鍏╃ó娴佽鐨勮В姹烘柟妗�锛屽嵆PBX鑸囪獮闊冲崱鏂瑰紡銆傜爺绁ュ祵鍏ュ紡鏅鸿兘骞宠嚭闈炲父閬╁悎瑾為煶鍗＄殑瑙ｆ焙鏂规锛屽叿楂斿弮鑰冮厤缃涓嬶細 銆€銆€澶т腑鍨嬪懠鍙腑蹇冿細閲囩敤鈥淓VOC鈥滻PC-8621鍨�6U妯�(bi膩o)婧�(zh菙n)涓婃灦姗�(j墨)绠卞姞IPC-6120P18鍨嬪伐妤�(y猫)绱氬簳鏉跨祫鍚�锛屽収(n猫i)缃瓼SC-1711VN鍨婸entium4绱氬叏闀稢PU鍗�銆� 銆€銆€灏忓瀷鍛煎彨涓績锛氶噰鐢ㄢ€淓VOC鈥滻PC-810鍨�4U妯�(bi膩o)婧�(zh菙n)涓婃灦姗�(j墨)绠卞姞IPC-6114P7鍨嬪伐妤�(y猫)绱氬簳鏉跨祫鍚堬紝鍏�(n猫i)缃瓼SC-1612V2N鍨婸entium3绱氬叏闀稢PU鍗�銆� 銆€銆€B銆両VR鏈嶅嫏(w霉)鍣�銆傜洰鍓嶇殑IVR绯荤当(t菕ng)锛屽ぇ澶氶噰鐢ㄨ▓(j矛)绠楁(j墨)瑾為煶鍗℃柟寮忛€�(j矛n)琛岄泦鎴愩€傚埄鐢ㄥ粻鍟嗘彁渚涚殑API鎺ュ彛锛岄枊鐧�(f膩)鑰呭彲浠ョ法瀵悇绋獮闊虫祦绋嬫キ(y猫)鍕�(w霉)銆傜郴绲�(t菕ng)閰嶇疆鍙冭€冨涓嬶細 銆€銆€閲囩敤鈥淓VOC鈥滻PC-810鍨�4U妯�(bi膩o)婧�(zh菙n)涓婃灦姗�(j墨)绠卞姞IPC-6114P7鍨嬪伐妤�(y猫)绱氬簳鏉跨祫鍚�锛岄厤缃瓼SC-1622VDNA鍨婸entium3绱氬叏闀稢PU鍗°€� 銆€銆€C銆佸偝鐪熸湇鍕�(w霉)鍣ㄥ畬鎴愭湁闂�(gu膩n)鍌崇湡鐨勪竴鍒囧姛鑳斤紝闄や簡PBX闆嗘垚鍌崇湡鍔熻兘涔嬪锛屽ぇ澶氭暩(sh霉)鍌崇湡鏈嶅嫏(w霉)鍣ㄧ敱宸ユ帶姗�(j墨)鍔犲偝鐪熷崱妲�(g貌u)鎴�銆傚皪浜庝笉瓒呴亷16璺殑鍌崇湡鏈嶅嫏(w霉)鍣�锛屽彲閲囧彇绶婃箠鍨嬮厤缃�锛岀瘈(ji茅)绱勭┖闁�銆傜郴绲�(t菕ng)鍙冭€冮厤缃涓嬶細 銆€銆€绯荤当(t菕ng)鐢扁€淓VOC鈥滻PC-8201鍨�2U妯�(bi膩o)婧�(zh菙n)涓婃灦姗�(j墨)绠卞姞IPC-6105P4鍨嬪伐妤�(y猫)绱氬簳鏉跨祫鎴�锛岄厤缃瓼SC-1622VDNA鍨婸entium3绱氬叏闀稢PU鍗�銆� 銆€銆€D銆佸悇绋噳(y墨ng)鐢ㄦ湇鍕�(w霉)鍣ㄥ畬鎴愬寘鎷琖EB銆侀浕瀛愰兊浠躲€佷紒妤�(y猫)鏁�(sh霉)鎿�(j霉)搴�锛屾キ(y猫)鍕�(w霉)鏀拹绯荤当(t菕ng)绛夊湪鍏�(n猫i)鐨勪竴绯诲垪鍏烽珨鎳�(y墨ng)鐢紝鎳�(y墨ng)鐢ㄦ湇鍕�(w霉)鍣ㄧ敱鏈嶅嫏(w霉)鍣ㄧ‖浠跺钩鑷哄姞鍚勭ó鎳�(y墨ng)鐢ㄨ粺浠剁祫鎴�銆傛噳(y墨ng)鐢ㄦ湇鍕�(w霉)鍣ㄤ綔鐐哄懠鍙腑蹇冪殑鍔熻兘鎿�(ku貌)灞曢儴鍒�锛屽叾瀹屽杽鑸囧惁鐩存帴褰遍熆鍒板懠鍙腑蹇冪殑鏁撮珨鍔熻兘瀵�(sh铆)鐝�(xi脿n)锛岄€氬父鎳�(y墨ng)鐢ㄦ湇鍕�(w霉)鍣ㄥ皪绯荤当(t菕ng)瑕佹眰姣旇純楂�锛岄渶瑕佽純寮�(qi谩ng)鐨勮檿鐞嗚兘鍔�锛屼互鍙婅純澶х殑瀛樺劜绌洪枔銆傞噰鐢ㄧ爺绁ュ祵鍏ュ紡鏅鸿兘骞宠嚭纭欢鍙互閲囩敤濡備笅鍙冭€冮厤缃細 銆€銆€閲囩敤鈥淓VOC鈥滻PC-8420鍨�4U妯�(bi膩o)婧�(zh菙n)涓婃灦姗�(j墨)绠卞姞IPC-6114P4鍨嬪伐妤�(y猫)绱氬簳鏉跨祫鍚堬紝鍏�(n猫i)缃瓼SC-1711VN鍨婸entium4绱氬叏闀稢PU鍗℃垨FSC-1731VNRA鍨婸entium4绱氬叏闀稢PU鍗★紙灏嶄簬闇€瑕佸ぇ瑕�(gu墨)妯℃暩(sh霉)鎿�(j霉)瀛樺劜锛�銆� 銆€銆€E銆侀槻鐏⒒閮ㄥ垎锛堝叿楂斿弮瑕嬬爺绁IP鍦ㄩ槻鐏⒒涓殑鎳�(y墨ng)鐢ㄦ柟妗堬級 銆€銆€4銆佹噳(y墨ng)鐢ㄧ壒榛�(di菐n) 銆€銆€1銆� 鍙潬鎬ч珮 銆€銆€鐮旂ゥ灏堝績鑷村姏浜庡祵鍏ュ紡鏅鸿兘骞宠嚭鐨勭爺鍒�锛屾姇鍏ュぇ閲忎汉鍔涚墿鍔涢€�(j矛n)琛岀敘(ch菐n)鍝佹€ц兘鍜屽彲闈犳€х殑鎻愬崌锛屽湪鐢熺敘(ch菐n)鍙婃脯瑭︽柟闈�锛屽毚(y谩n)鏍兼妸闂�(gu膩n)锛岀⒑淇濇瘡涓€鍑鸿嚜鐮旂ゥ鐨勭敘(ch菐n)鍝侀兘绗﹀悎瀹㈡埗闇€瑕�銆備綔鐐哄湅鍏�(n猫i)鍚岃妤�(y猫)绗竴瀹堕€氶亷ISO-9000璩�(zh矛)閲忛珨绯昏獚(r猫n)璀夌殑EIP寤犲晢锛岀爺绁ョ敘(ch菐n)鍝佸厛鍚庨爢鍒╅€氶亷銆奝C绺界窔宸ユキ(y猫)瑷�(j矛)绠楁(j墨)鍙婅嚜鍕�(d貌ng)鍖栫敘(ch菐n)鍝併€嬮憭瀹氬鍝℃渻(hu矛)灏堝娓│绲�銆佺┖杌嶉浕瀛愯ō(sh猫)鍌欐脯瑭︿腑蹇�銆佸伐妤�(y猫)绺藉叕鍙告娓腑蹇冦€佷腑鍦嬮浕瀛愮敘(ch菐n)鍝佽唱(zh矛)妾腑蹇冪瓑娓│姗�(j墨)妲�(g貌u)鐨勫悇闋�(xi脿ng)鍤�(y谩n)鏍兼脯瑭�锛岃瓑鏄庣爺绁ョ敘(ch菐n)鍝侀仼鎳�(y墨ng)鍦ㄥ悇绋渶瑕侀暦鏅�(sh铆)闁撻亱(y霉n)琛岀殑鎯″姡鐠�(hu谩n)澧冧娇鐢�?锛佺檴VOC鈥濈敘(ch菐n)鍝佺敱缇庝簽鍏徃閫�(j矛n)琛岃唱(zh矛)閲忔壙淇�銆� 銆€銆€2銆� 瀹夎鏂逛究 銆€銆€鏍规摎(j霉)鐮旂ゥ澶氬勾鍦ㄥ伐妤�(y猫)绱氳▓(j矛)绠楁(j墨)闋�(l菒ng)鍩熺殑鏈嶅嫏(w霉)缍�(j墨ng)椹�(y脿n)锛屼竴鍊�(g猫)濂界殑宓屽叆寮忚В姹烘柟妗�锛岄櫎浜嗘€ц兘鏂归潰鑳藉鍌茬劧鍑虹溇涔嬪锛岄倓闇€瑕佺偤瀹㈡埗鑰冩叜鐝�(xi脿n)鍫存搷浣滅殑绨℃槗鎬�銆傜爺绁ュ湪鐢�(ch菐n)鍝佺殑绲�(ji茅)妲�(g貌u)鏂归潰鍚屾ǎ绮剧泭姹傜簿锛屾偍鍙互鍦ㄧ穵婀婄殑姗�(j墨)绠卞収(n猫i)娓稿垉鏈変綑鐨勫畨瑁濆悇绋摯(ku貌)灞曟ā濉婏紝绶氱簻鍒嗗竷浜曚簳鏈夋銆傚皥妤�(y猫)灏辨槸娣辩煡瀹㈡埗鐨勫績鎬濓紝骞舵彁鍓嶈€冩叜銆� 銆€銆€3銆� 鎬у児(ji脿)姣斿劒(y艒u)鐣� 銆€銆€鐮旂ゥ鏅鸿兘鑲′唤鍦ㄦ繁鍦�銆佺編鍦嬪拰鑷哄寳鏈夎秴閬�200鍚嶇爺绌朵汉鍝″皥闁€閫�(j矛n)琛孍IP鐨勯枊鐧�(f膩)宸ヤ綔锛屼繚璀夌爺绁ユ妧琛�(sh霉)鑳藉铏曚簬琛屾キ(y猫)鍏�(n猫i)鐨勯牁(l菒ng)鍏堝湴浣�銆備綔鐐哄湅鍏�(n猫i)鏈€澶х殑宓屽叆寮忔櫤鑳藉钩鑷虹敓鐢�(ch菐n)渚涙噳(y墨ng)鍟嗭紝鍦ㄥ湅鍏�(n猫i)閫�(j矛n)琛屽ぇ瑕�(gu墨)妯＄敓鐢�(ch菐n)娓│锛岀敘(ch菐n)鍝佸埗閫犳垚鏈ぇ澶ч檷浣庛€傞亶甯冨湅鍏�(n猫i)鐨勫垎鏀(j墨)妲�(g貌u)灏辫繎鐐哄鎴舵彁渚涘挩瑭㈠拰鍞悗鏈嶅嫏(w霉)锛屾湁鏁堟笡灏戞棩甯哥殑閬�(y霉n)鐕熸垚鏈€傚洜姝ゆ垜鍊戠敘(ch菐n)鍝佺殑鍍�(ji脿)鏍奸€氬父浣庝簬鍚岄鐢�(ch菐n)鍝�10%浠ヤ笂锛屽叿鍌欏劒(y艒u)鐣扮殑鎬ц兘鍍�(ji脿)鏍兼瘮銆� 銆€銆€娉細鍚勫€�(g猫)鏈嶅嫏(w霉)鍣ㄧ殑鎵€鐢–PU銆佸収(n猫i)瀛樹互鍙婄‖鐩ゅ潎鐐哄競鍫翠笂妯�(bi膩o)婧�(zh菙n)鍣ㄤ欢锛屽鎴跺彲浠ユ牴鎿�(j霉)鑷繁瑕佹眰閬告搰锛屾澶�锛屾枃涓墍鎻愪緵鐨勯伕鍨嬫柟妗堝儏渚涘弮鑰�锛屽叿楂旀儏褰㈠彲闈堟椿铏曠悊銆�