2008年2月25日消息，英維思下屬企業(yè)Wonderware連續(xù)五年獲得SCP證書(shū)。Wonderware技術(shù)支持中心小組成功地完成了證明過(guò)程，涉及在服務(wù)行業(yè)中對(duì)最佳行為實(shí)施單獨(dú)且嚴(yán)格的測(cè)量，此測(cè)量遍及全球，并以基準(zhǔn)的形式支持機(jī)構(gòu)組織。 服務(wù)戰(zhàn)略公司SCP審計(jì)員Gordy Stauffer說(shuō)：“2007年評(píng)估審計(jì)結(jié)果顯示W(wǎng)onderware技術(shù)支持中心正在實(shí)現(xiàn)SCP支持標(biāo)準(zhǔn)中定義的與嚴(yán)格要求相關(guān)的卓越性能和等級(jí)?！? 獲得SCP支持標(biāo)準(zhǔn)證書(shū)，需進(jìn)行全面的在線審計(jì)以證實(shí)公司滿足近100種不同業(yè)務(wù)因素的要求。鑒定機(jī)構(gòu)必須證明該公司在年度審計(jì)后將繼續(xù)致力于高性能標(biāo)準(zhǔn)，就像Wonderware在過(guò)去幾年中所做的。 Wonderware客戶支持服務(wù)機(jī)構(gòu)及相關(guān)鑒定網(wǎng)絡(luò)支持提供商為全球100,000名客戶提供技術(shù)支持。這些全球支持和服務(wù)一道，在信息自動(dòng)化解決方案領(lǐng)域內(nèi)提供了大量專門(mén)技術(shù)支持，遍及各個(gè)行業(yè)。Wonderware被鑒定為培訓(xùn)提供商、應(yīng)用顧問(wèn)和服務(wù)支持提供商，在軟件投資方面協(xié)助公司實(shí)現(xiàn)高回報(bào)率。 為了獲得SCP證書(shū)，公司必須在客戶支持服務(wù)中達(dá)到并超過(guò)嚴(yán)格的服務(wù)要求，必須通過(guò)一些包括客戶反饋、服務(wù)傳遞、培訓(xùn)、高質(zhì)量管理、銷售服務(wù)、調(diào)研、企業(yè)評(píng)價(jià)及戰(zhàn)略在內(nèi)的各種評(píng)價(jià)。 Wonderware 技術(shù)支持主管Neal Hatton 說(shuō)：“SCP審計(jì)認(rèn)證過(guò)程證實(shí)了Wonderware在操作優(yōu)越性上做出的貢獻(xiàn)及全力滿足用戶需求的承諾。我們技術(shù)支持中心杰出的技術(shù)專家致力于為全球用戶提供高質(zhì)量的客戶支持。此具有尖端、熟練技術(shù)的公司能提供技術(shù)支持和問(wèn)題解決方案，支持2000多個(gè)獨(dú)立的Wonderware擴(kuò)展網(wǎng)，并支持提供商提供全球范圍內(nèi)的用戶服務(wù)?！? [FONT=times] original text [/FONT] [font=times][Color=#708090]Feb. 25, 2008 —— For the fifth consecutive year, Wonderware, a business unit of Invensys, has achieved the Service Capability and Performance （SCP） certification. The Wonderware Technical Support Center team successfully completed the certification process, involving independent, rigorous measures of best practices in the services industry which represents a benchmark for support organizations around the globe. "The results of the 2007 assessment audit demonstrate that the Wonderware Technical Support Center is achieving an excellent level of performance relative to the stringent requirements defined in the SCP Support Standard," said Gordy Stauffer, SCP auditor for Service Strategies Corp. Achieving certification under the SCP Support Standard requires comprehensive on-site audits to confirm that companies meet the requirements of approximately 100 different business elements. Certified organizations must demonstrate their continued commitment to high-performance standards through annual re-certification audits as Wonderware has done for each of the past five years. The Wonderware customer support and services organization, and the associated network of Wonderware certified support providers, deliver technical support to more than 100,000 customers worldwide. These global support and services teams offer extensive expertise in information and automation solutions across a broad variety of industries. Wonderware certified training providers, application consultants and certified support providers assist companies in achieving the highest returns on their software investments. To achieve SCP certification, a company must exceed stringent requirements in customer support services. Companies are judged in several categories including customer feedback, services delivery, training, total quality management, sales and services, research and development, and corporate commitment and strategy. "The SCP audit and certification process confirms Wonderware‘s dedication to operational excellence and its commitment to achieving the highest possible levels in customer satisfaction," said Neal Hatton, Wonderware director of technical support. "This outstanding team of Wonderware Technical Support Center professionals is dedicated to providing the company‘s worldwide customers with the highest quality of customer support. This extremely skilled corporate orga nization provides detailed technical assistance and problem resolution, and backs an expansive network of more than 2,000 individual Wonderware certified support providers that offer day-to-day support to customers around the world."[/color][/font]